OSIM Mobile App Privacy Policy

If you are using an OSIM mobile app in the People’s Republic of China, please view the privacy policy that applies to OSIM’s collection of your personal data by clicking here. (Please note that access to the aforesaid privacy policy is restricted to IP addresses from the People’s Republic of China.)

1. Scope. OSIM International Pte. Ltd. ("OSIM"), is committed to protecting the personal data of the users of OSIM’s mobile applications (collectively referred to as the "Apps"). This OSIM Mobile App Privacy Policy (“Privacy Policy”) applies to your use of the Apps and sets out how OSIM will collect, process, disclose and use your personal data.

2. Updates to Agreement. OSIM may update this Privacy Policy from time to time, and you will be notified of the latest version in force whenever the relevant App is updated. Your continued use of the App following the notification or posting of these changes or modifications would constitute your acceptance of such changes or modifications.

3. Personal Data. In this Privacy Policy, “personal data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which OSIM has or is likely to have access, including data in OSIM’s records as may be updated from time to time.

4. Collection of Data. Upon installation of the App, OSIM may collect the following types of data:

a. information about your usage of your OSIM product, such as the frequency and duration of your usage, the types of functions/features of your OSIM product that you used (e.g. the massage programs that you used);

b. information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial numbers, device activity information (including device motion information) and mobile network information;

c. personal data that you have input into the App, such as the personal details provided by you when registering for an account for the App.

5. Consent. By using this App and/or registering for an account with your personal data, you consent to OSIM, OSIM’s related companies (e.g. OSIM’s holding companies, subsidiaries and other companies in the same corporate group as OSIM) and OSIM’s service providers (including without limitation agents or contractors that provide operational services to OSIM) collecting, using and disclosing your personal data for the following purposes:

a. to provide you with the App and any relevant customer support;

b. to store and use your personal data in the App for synchronisation with your OSIM product so that you can connect to it wirelessly using the App;

c. to improve the App and OSIM’s other products and services;

d. to resolve complaints and handle requests and enquiries;

e. for legal purposes, including but not limited to obtaining legal advice and dispute resolution, and meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on OSIM (including responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations);

f. to analyse your usage of the App and your OSIM product for purposes of product enhancement and development; and

g. to transfer your personal data to our hosting servers whether located in Singapore, or elsewhere.

6. Preservation of Other Rights. The consents provided by you pursuant to this Privacy Policy supplement but do not supersede nor replace any other consents you may have previously provided to OSIM in respect of your personal data and your consents herein are additional to any rights which OSIM may have at law to collect, use or disclose your personal data.

7. Usage Statistics. Without prejudice to the above consent granted, you agree and acknowledge that OSIM may collect usage statistics from your OSIM product with the App to evaluate the frequency of use for OSIM's product. Such usage statistics will automatically be sent from the OSIM product to the App. Such usage statistics will be transmitted to and stored in cloud servers for data processing purposes whenever you connect to the Internet. You further agree to the sending of any error logs generated by the App to OSIM to facilitate the development of future updates to the App.

8. Withdrawal of Consent.

a. You may withdraw your consent for OSIM collect, use, disclose or process your personal data for any of the aforementioned purposes at any time by contacting us via email at dpo@OSIM.com.sg.

b. However, OSIM may be unable to provide you with access to the App as a result of your withdrawal of consent to such collection, use and/or disclosure of your personal data.

9. Personal Data of Children.

a. OSIM does not knowingly collect personal data from children under 13, or equivalent minimum age depending on jurisdiction. If you become aware that a child has provided us with personal data without parental consent, please contact us at dpo@OSIM.com.sg.

b. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, without parental consent, we will take steps to delete the information as soon as possible.

10. Retention. OSIM will retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected. If you have de-registered your account, OSIM will delete your personal data as soon as reasonably possible unless there is a valid legal or business purpose for the continued retention of such data whereupon the personal data shall be retained only for the duration of such valid legal or business purpose.

11. Access and Correction. If you wish to update your personal data stored in the App, you may do so by accessing your profile in the App. You may also request in writing for access to and/or correction of your personal data which OSIM has collected from you. Please contact OSIM's Data Protection Officer at dpo@OSIM.com.sg if you have any questions in this regard.

12. Security Arrangements. OSIM will implement reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, modification to your personal data.

13. Transfer. In the event that OSIM needs to transfer your personal data out of Singapore, OSIM will take steps to ensure that the recipient organisation is bound by legally enforceable obligations to accord the same standard of protection to the transferred personal data as it would enjoy under Singapore data protection laws.

14. Permitted Disclosures. OSIM may disclose your personal data to respond to legal requirements, enforce its policies, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations. OSIM will not disclose your personal data to third parties for their marketing purposes without your explicit consent.

15. Rights under the Taiwan Personal Information Protection Act

If your personal data is covered by the Taiwan Personal Information Protection Act, you have the following rights in relation to your personal data:

(a) the right to make an inquiry of and to review your personal data;

(b) the right to request a copy of your personal data;

(d) the right to demand the cessation of the collection, processing or use of your personal data; and

(e) the right to erase your personal data.

16. Governing Law and Jurisdiction. This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore. The parties irrevocably agree to submit to the non-exclusive jurisdiction of the courts of Singapore as regards any claim or matter arising in relation to this Privacy Policy. The Contracts (Rights of Third Parties) Act (Cap. 53B) shall not apply to the Privacy Policy. Those who choose to access this App from outside of Singapore are responsible for compliance with local laws if and to the extent local laws are applicable.

17. Language. This Privacy Policy is drawn up in the English language. If this Privacy Policy is translated into another language, this Privacy Policy in the English language text will in any event prevail.

18. Contact. If you have any questions about this Privacy Policy, please contact OSIM's Data Protection Officer at dpo@OSIM.com.sg.